Delete Account

For Rongyishuo apps with account features, including VOCUE

Option 1: Delete your account in the app

Open the app and sign in to your account.
Go to Settings, then Account or Account Management.
Choose Delete Account, read the notice, and confirm.
Complete the identity verification shown on screen. Your account cannot be restored after deletion.

Option 2: Request deletion by email

If you cannot open the app, email [email protected] from your registered email address with the subject “Account Deletion Request”.

Include:

The app name;
The email address or identifier associated with your account;
A clear request to delete your account and associated data.

To prevent unauthorised requests, we may ask you to verify your identity. Do not send passwords, full payment card details, or identity documents unless we explicitly request them through a secure method.

What we delete

After verification, we delete or anonymise account-associated data under our control, including:

Account identifiers and sign-in information;
Account settings and identifiable usage records stored in the cloud;
Related support records you ask us to delete;
Other account-associated data that no longer needs to be retained.

What requires separate action or may be retained

Scripts, photos, and videos stored only on your device or in your photo library must be deleted on your device;
Transactions and subscriptions managed by Apple App Store or Google Play must be managed through that platform;
Records required for legal, tax, accounting, fraud prevention, or dispute resolution purposes may be retained for the required period;
Aggregated or anonymised statistics that can no longer be linked to you may be retained.

Manage your subscription separately

Deleting your account or uninstalling the app may not automatically cancel an app store subscription. Check and manage your subscription in your Apple App Store or Google Play account settings.

Need help?

Contact [email protected].