VOCUE1. Scope
This Privacy Policy applies to the mobile applications, official website, and related services provided by Chengdu Rongyishuo Technology Co., Ltd. (“we”, “us”), including VOCUE (formerly referred to as Teleprompter: AI Video Studio), collectively the “Services”. We value transparent, limited, and secure data practices.
2. Information we may process
2.1 Account and contact information
When you create an account, sign in, or contact us, we may process your email address, account identifiers, support messages, and information needed to resolve your request.
2.2 Your content
The Services may access scripts, photos, videos, audio, or captions when you choose to use relevant features. Recordings and media are normally stored on your device. We do not upload complete videos to our servers unless a feature explicitly indicates that uploading, processing, or sharing is needed.
2.3 Usage and diagnostic information
To maintain reliability and improve the experience, we may process device and app information, feature interactions, crash logs, and performance diagnostics that do not directly identify you. We use this information for analysis, troubleshooting, security, and product improvement.
2.4 Purchases and subscriptions
App stores and subscription management providers may supply purchase status, product identifiers, expiry dates, and transaction status. We do not receive or store your complete payment card information.
2.5 Inputs to AI features
When you choose to use AI script writing or other intelligent features, your topics, text, or settings may be sent to third-party AI providers to generate a result. The app provides a notice before sending this information. We do not use these inputs to build advertising profiles, and we do not guarantee that AI results are accurate.
3. How we use information
- Provide, maintain, and improve core features;
- Synchronise account status, verify subscriptions, and restore purchases;
- Generate scripts, captions, or other content you request;
- Diagnose crashes, improve performance, and protect the Services;
- Respond to support, privacy, and data rights requests;
- Meet legal, tax, accounting, and platform compliance obligations.
4. Third-party services
We may use these types of providers for specific features:
- Apple App Store and Google Play for distribution, payments, subscriptions, and refunds;
- Analytics and crash diagnostics providers to understand usage and resolve problems;
- Cloud account and backend providers for authentication, configuration, and necessary storage;
- Subscription management providers to verify access and synchronise purchases;
- AI or speech processing providers, which process required inputs when you choose to use the relevant feature.
These providers process information under their own privacy policies. We review the services we use based on feature requirements and applicable law, and seek to limit the information involved.
5. Sharing information
We do not sell your personal information. We share necessary information only:
- With providers subject to appropriate obligations to fulfil a feature you request;
- With your explicit consent;
- To comply with law, court orders, or regulatory requirements;
- To protect the lawful rights and safety of users, the public, ourselves, or our partners.
6. Retention and deletion
We retain information only as needed to provide the Services, fulfil contracts, resolve disputes, protect security, or meet legal obligations. Retention periods vary by information type. De-identified statistics may be retained for product improvement.
You can request deletion in Settings → Account → Delete Account, or follow our account deletion instructions. After verification, we delete or anonymise account-associated data, except transaction, tax, or security records we are legally required to retain.
7. Security
We use reasonable technical and organisational safeguards, including access controls, encryption in transit, least-privilege access, and service monitoring. No internet transmission or electronic storage is completely secure. Please protect your device and account credentials.
8. Children’s privacy
The Services are not directed at children below the age of digital consent in their region. We do not knowingly collect children’s personal information. Contact us if you believe a child has provided information to us.
9. Your rights
Depending on applicable law in your region, you may have rights to request access, correction, deletion, restriction of processing, withdrawal of consent, or a copy of your personal information. We may need to verify your identity and will respond within applicable time limits.
10. International processing
Some providers may process information outside your country or region. We use contractual, technical, or other appropriate safeguards as required by applicable law.
11. Policy updates
We may update this policy when our products, legal requirements, or providers change. We communicate important changes through in-app notices, website announcements, or other appropriate means, and update the effective date.
12. Contact us
For privacy questions or data rights requests, email [email protected].
Data controller: Chengdu Rongyishuo Technology Co., Ltd.